Delivery, Refund, Replacement & Cancellation Policies
We aim to process and send your order within 2 working days. Note that orders placed during the weekend will be processed and posted on Monday.
We use Royal Mail for all our deliveries with a choice of First or Second Class. Postage costs are calculated based on total weight of the order and the thresholds are at 2, 5, 10 and 20 kilograms. Honey and glass jars are heavy. However, it is possible to order four medium (227g) or three large jars (340g) for only £3.50 postage. You may find that adding one extra item brings you into the next postage cost category.
Up to ten beeswax blocks will be sent in a large envelope and delivered through your letterbox, no signature required.
We try to reuse packaging wherever possible so please excuse us if the cardboard box your order is delivered in looks like it’s already been used – it probably has!
All our containers are plastic free and the only plastic in our packaging is re-used bubble-wrap.
We also deliver outside the UK to Europe, Canada and Saudi Arabia with a maximum weight of 2 kilograms. Please contact us via email if your country is not listed.
If you are not completely satisfied with your purchase, you may return it to us for a full refund. Please see below for more information on our return policy.
All returns must be postmarked within 14 days of the purchase date. Send an email to email@example.com to contact us about your purchase and complaint. Returns shipping charges will be refunded by Bax Bees and can be sent to: Bax Bees, Plumley Honey House, Plumley Moor Road, Plumley, Knutsford, Cheshire. WA16 0TZ, United Kingdom.
Please allow at least 14 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company, PayPal or Apple Pay. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at firstname.lastname@example.org.
Orders that have been completed and shipped cannot be cancelled and will not be refunded.
If you have any urgent matters, contact us on +44 7722 249522. It’s difficult to answer the phone when you’re in a field surrounded by bees, so best to send a text message and we’ll get in touch!